Subscription

Overview

The Subscription page allows you to view your current subscription plan, upgrade or downgrade your plan, manage billing, and cancel your subscription if needed.

Accessing Subscription

1. Navigate to Settings in the main menu
2. Click on Subscription

Viewing Your Current Plan

The subscription page displays:

• Your current subscription plan
• Plan status (active, trialling, cancelled)
• Available plans for upgrade/downgrade
• Plan features and pricing

Available Plans

The subscription page displays all available plans with their current pricing and features. Plan details are shown directly on the subscription page, including:

• Plan name and pricing
• Feature lists for each plan
• Current plan indicator
• Upgrade/downgrade options

Upgrading Your Plan

1. Navigate to Subscription
2. Review available plans
3. Click Upgrade or Start [Plan Name] Plan on the plan you want
4. You’ll be redirected to the payment page
5. Complete the payment process
6. Your plan will be upgraded immediately

Upgrade Benefits

• Immediate access to new features
• Prorated billing (you only pay for the remaining days)
• No interruption to your service

Downgrading Your Plan

1. Navigate to Subscription
2. Review available plans
3. Click Downgrade on a lower-tier plan
4. Confirm the downgrade
5. Changes take effect at the end of your current billing period

Downgrade Notes

• You retain access to paid features until the end of your billing period
• After downgrade, features exclusive to higher plans will be unavailable
• Your data is preserved

Managing Billing

Accessing Billing Portal

1. Navigate to Subscription
2. Click Manage billing
3. You’ll be redirected to the Stripe customer portal
4. From there you can:
   • Update payment methods
   • View invoices
   • Download receipts
   • Update billing address

Payment Methods

• Update your payment method in the billing portal
• Ensure your payment method is valid to avoid service interruption
• Failed payments may result in service suspension

Cancelling Your Subscription

How to Cancel

1. Navigate to Subscription
2. If you have an active paid plan, click Cancel subscription
3. Confirm the cancellation
4. Your subscription will remain active until the end of the current billing period
5. You’ll retain access to paid features until then

After Cancellation

• You can continue using your plan until the end of the billing period
• After cancellation, you’ll be moved to the Basic plan (free tier)
• Your data is preserved
• You can resubscribe at any time

Free Trial

Basic Plan Trial

• New accounts get a 7-day free trial on the Basic plan
• Full access to Basic plan features during trial
• No credit card required
• Trial converts to Basic plan automatically after 7 days

Plan Differences

Plan features and differences are displayed on the subscription page. The main differences typically include:

• AI features availability
• Sensor integration capabilities
• Support level (Standard, Priority, or Premium)

Best Practices

• Choose a plan that matches your business needs
• Monitor your usage to determine if you need to upgrade
• Keep your payment method up to date
• Review your subscription regularly
• Contact support if you need help choosing a plan

Related Topics

• Company Settings - View your subscription plan status
• User Settings - Manage your account

Need Help?

• Support: Contact our support team for assistance with subscriptions
• Billing Questions: Use the billing portal or contact support